To access your tickets in the support portal you need to register on it first (your credentials to the Parallel Profits Members Area will NOT work).
In order to do this:
1. Visit the support desk portal: https://support.parallelprofits.com/
2. Click the “Login” link in the upper right-hand corner and then the “Register” link in the centre of the page.
You can then login to create a new support ticket or to view the status of your current tickets.
You can also create a new ticket for a new issue/problem you are facing just by visiting https://support.parallelprofits.com/submit_ticket or by sending us an email at: firstname.lastname@example.org
If you ever forget your password for the support portal, you can use the Reset Password link on the login page.